Let's Talk About Order Packaging

We often get questions about our packaging and how we ship orders out to customers around the globe.

We always pack discreetly, so no reference to E-Stim Emporium is found on the packaging.

We ship via Royal Mail, using 1st Class Signed For within the UK, and Royal Mail International Tracked service for export orders.

This allows us to keep our shipping fees as competitive as possible. We also recycle packaging to keep shipping fees as low as possible.

We use a warehouse management system to process orders. Since we moved to this system, our error rates with picking products for orders have almost been eliminated; that said, mistakes do occasionally happen (honesty is the best policy), but we always rectify problems quickly and at our expense.

Our system requires us to use a barcode scanner twice on every product during the pick-and-pack process. We scan products from storage bins into a tote box for each order and then scan them again into the packaging boxes. This means mistakes only happen if we accidentally mislabel products.

This system also synchronizes stock levels in our sales channels, E-Stim Emporium, Sex Machine Reviews, and eBay, preventing product overselling.

This system took time and expense to set up, but it has increased our efficiency and accuracy in packing orders, making the efforts well worth it. Our whole ethos revolves around providing the best products and services possible.

Let's Talk Packaging Labels

We purchase our shipping labels electronically and print them using a thermal printer. This ensures our packing labels are easy to read and accurate. The printer also prints out CN23 customs forms for export orders.

UK orders are shipped with just the Royal Mail shipping label, but export orders require customs forms to be attached to the package. These are printed on the same stickers we use for the shipping labels.

As required by law, we cannot avoid customs forms or falsify the information or stated values listed on them. That said, we have discretion over how we describe the products we sell.

We use generic electrical component names with no mention of body parts or sexual terms. For instance, a cock loop electrode would be listed as a Single Pole Contact Electrode. An e-stim control box would be listed as a Digital Signal Generator.

Boxes And Packages

We offer several different packing options depending on the number of products ordered and their weight and size.

We use plain white or brown cardboard boxes sealed with clear or brown packaging tape for larger orders.

We often use padded envelopes for smaller, flatter orders, often called jiffy bags.

We choose the packaging that best suits your order. We want to ensure the safe and quick delivery of your orders, so we choose packaging that will withstand the rigours of the postal system.

Shipping Speed

We have complete control of how quickly we can get your order out of the door, but unfortunately, that is where our influence stops.

We generally ship orders within 24 hours unless they are for pre-order products, in which case they are shipped within three working days.

UK orders usually arrive the next day, and international orders usually take around a week. That timescale can vary, though, due to delays in the customs system.

To conclude, we do our utmost to ship our orders quickly, accurately and discreetly. Thank you for your support, we really appreciate it.